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Author Topic: Advice on integrated broadband/phone/TV packages  (Read 95 times)
Ian Pace
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« on: 14:20:07, 01-04-2008 »

I'm just about to move in with my partner, and we are planning to move to a new broadband/phone/TV package. She currently has BT phoneline and BT Voyager broadband (which is crap), and I have a BT phoneline and Virgin broadband. Anyhow, Virgin have various integrated packages, one for £30 per month with a regular 2MB broadband, one for £56 per month with 20MB. We were thinking of going for the latter, and I wondered if anyone here had any experience with this, or alternative packages from rival companies, and could give any recommendations?
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Ron Dough
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« Reply #1 on: 14:50:58, 01-04-2008 »

Let's be absolutely honest about this, Ian: it's the luck of the draw. They're all subject to the same pitfalls and tribulations: you may sail through with any of them, but the set-up procedures are riddled with potential pitfalls, and when a Bb connection fouls up, then it fouls up completely, and there are so many variables reliant on external influences that it can be an absolute pig to sort out, even when you work for the company (been there, done that, got the straitjacket.)

You might as well throw a die, or go for the one with your favourite colour in its logo: the chances are about even.
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time_is_now
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« Reply #2 on: 19:43:14, 01-04-2008 »

Virgin have various integrated packages, one for £30 per month with a regular 2MB broadband, one for £56 per month with 20MB. We were thinking of going for the latter
Would you really get 20MB, though? And at all times of day/the times when you most want it? Stories I've heard from various friends and acquaintances seem to suggest that these promises of line capacity are often wild exaggerations put out by the providers to get your money, but with exemption clauses in the small print which mean they don't actually guarantee to give you what you think you're paying for. But I may be wrong.
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« Reply #3 on: 19:56:37, 01-04-2008 »

You are right, t_i_n, except that if Virgin's advertising is to be trusted their claims are closer to the truth because they use different technology to everyone else. One should certainly take the claims of speed with a pinch of salt for most companies though - you won't get the 2MB they advertise unless you're basically sitting on top of the phone exchange at a time when no one else is online.  Roll Eyes

My advice Ian - unless there is a real need to change providers (if you want to download lots of film, e.g., then Virgin's 20MB is probably worth it), I'd stick with whatever set-up is already installed as far as possible. In my experience, bb providers are basically fine at keeping the line switched on and taking your money every month; it's when things change that they screw up and things go wrong.
« Last Edit: 20:00:21, 01-04-2008 by ...trj... » Logged

John W
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« Reply #4 on: 19:57:59, 01-04-2008 »

Ian,

I'm not going to be helpful here, I pay a lot for separates, but advised that changing to a cheap package would be a nightmare, as Ron says, full of pitfalls, and much poorer service/capability than I have. While I can afford it I'm reluctant to fix what ain't broke.

What do I pay? I'm on BT Broadband Homehub Option 2, which has been faultless (just an e-mail blip last week), Bb is a whiz on this PC and the two wireless laptops here. It's £19.99 a month. Our phone bill, take away the Bb, adds another 40 a month (lots of nat and inter calls and line rental and VAT). Also got Sky and because we have two grown kids we have three set-top boxes (one with Sky+) in the house so we pay £62.50 a month for Sky all the sport, all the movies, all the news, which we DO use.

So, yeah I'm paying about £120 a month for my separates. I would like to find something cheaper but scared off by the expected hassle.

John
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