Here are two ways you can book tickets for a rock gig at the Grand Opera House in York:
1) Via the web, which uses Ticketmaster. £20 per ticket plus £3.25
per ticket [bad-]Service Charge plus £3.00 per order delivery charge. Then the computer will keep offering you seats where you
know you will have a dodgy view of the stage. Total cost for four tickets: £96
2) Phone the Grand Opera House, where a nice lady will apologise for charging a £1.95 handling fee but will make helpful suggestions about where the best seats are. Total cost for four tickets: £81.95
(No prizes for guessing which option I took.)
I don't know if Ticketmaster has got a foothold in the classical concert market yet but if it does, fight it every step of the way. It's one of the most evil things to happen to live music, and it's fast becoming a monopoly