It may amuse people to know that I now have an appt with my asthma nurse( not important really!!) but I did challenge , to the receptionist's face the fact that I haven't been able to get through for about 3 days and my answer machine message hadn't been acknowledged... the answer was.............
' We can't answer the phone because we are busy', 'We don't ever listen to answer machine messages because we are busy'
I said .. 'So we can't contact you at all then ?' the answer was a sort of wry smirk.... just
don't get ill was the submerged message there then !!!!
Interesting - if it weren't so scary
A
Thank goodness you were finally able to make an appointment. Once again I am reminded of the story of how my father nearly died because the receptionists at the local surgery were too busy to take my Mum's pleas seriously.
He had been diagnosed with type-2 (insulin dependent) diabetes a few days earlier, and on the Saturday morning, Mum couldn't wake him.
To this day,
I thank God that my sis-in-law (who can be a bit of a harridan but is at least a midwife) stopped by on her way to take the family shopping.
She made a quick examination, immediately called the ambulance and then gave the receptionist at the local Health Centre very hot ears.
When they got Dad to the hospital the doctor in charge said there wasn't time to run definitive diagnostic tests, they would just have to go ahead and start treatment and hope they were right, so the rest of the day was spent in the most terrible anxiety for all of us. My bro. and Mum were at the hospital while I stayed home waiting for news.
Thankfully Dad made a good recovery and lived to see the first few years of his Grandson as well, but his GP visited him in hospital to offer his formal apology that the practice had bungled so badly.