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Morticia
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« Reply #180 on: 16:49:01, 30-01-2008 » |
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Mort. "Mumbai"? I always get Welsh accents when I call ntl/Virgin Media. More like Abertawe, I think. Have they since moved again?
Welsh accents, Bryn? Oh if only! Is it cos I is Telewest/bleeding blueyonder?  |
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Antheil
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« Reply #181 on: 16:54:17, 30-01-2008 » |
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I can access my Outlook Express mail via Virgin webmail - I rarely do but it can be handy when you are away from home. Looking at the webmail ntl/virgin status page I see there was a total loss of mail again today whereas I've never had a problem. If Mort is convinced her settings, passwords, connections and defaults are right in all the boxes in OE we shall have to wait with baited breath and see what James says  |
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Reality, sa molesworth 2, is so sordid it makes me shudder
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Bryn
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« Reply #182 on: 17:01:05, 30-01-2008 » |
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Andy D
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« Reply #183 on: 17:05:00, 30-01-2008 » |
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At the risk of repeating myself, forget about your Virgin email Mort, if that's the only problem. Open a Googlemail account, which works for send & receive with Thunderbird so should do the same for OE (if you insist on sticking with that rubbish  ) - and your email address doesn't have to change when you finally get fed up with Virgin and go elsewhere. Yours the real Nigel from Mumbai |
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Morticia
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« Reply #184 on: 17:06:02, 30-01-2008 » |
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Looking at the webmail ntl/virgin status page I see there was a total loss of mail again today whereas I've never had a problem. If Mort is convinced her settings, passwords, connections and defaults are right in all the boxes in OE we shall have to wait with baited breath and see what James says You are obviously a superior type of Virgin No Ants, I`m not convinced that everything is in the right place because Nigel, Sandra, Jane and Wayne kept moving things around right at the beginning to `correct` the mistake a previous Customer Service Advisor (hah) had made. I`m going to leave it just as they left it and let the mighty James see what he can do! |
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Antheil
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« Reply #185 on: 17:46:29, 30-01-2008 » |
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Bryn, that's the Service Status page for the ntl/blueyonder customers. Me, being an original Virgin customer and nothing to do with the ntl/cable side of it get this as my Service Status page, as I said, never had an outage or anything go wrong http://gps.virgin.net/service-announcements/status?category=portal&app=statusAs Mort says I am obviously a superior type of Virgin |
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Reality, sa molesworth 2, is so sordid it makes me shudder
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Bryn
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« Reply #186 on: 18:23:04, 30-01-2008 » |
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Actually, Anty, I accessed it via the ntl button, not the blueyonder.  |
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Antheil
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« Reply #187 on: 18:40:25, 30-01-2008 » |
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Ah well Bryn, it does seem like they are operating a two tier system doesn't it? Luckily, I am a totally satisfied original Virgin customer. I still retain BT, just signed up for totally free weekend and off-peak calls for 12 months, after that it is £3.45 a month, get-out clause after 6 months of paying that rate. |
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Reality, sa molesworth 2, is so sordid it makes me shudder
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Morticia
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« Reply #188 on: 09:48:58, 01-02-2008 » |
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I`m sure that no one will be surprised to learn that James the great IT god has not `phoned me, even though it was supposed to be a booked `phone consultation. Oh good, now I can `phone the non-Mumbai Customer Service number and drip sarcasm down the `phone. At least I will have the consolation that it will be understood!
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Antheil
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« Reply #189 on: 14:47:45, 01-02-2008 » |
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Mort, any more news on the non-functioning OE saga? What happened when you phoned them?
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Reality, sa molesworth 2, is so sordid it makes me shudder
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Morticia
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« Reply #190 on: 15:07:40, 01-02-2008 » |
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In a nut shell, nuffink. I started out in Glasgow who hadn`t a clue what I was talking about and said they aren`t allowed to put peeps through to other Call Centres. So I tried again and hit the jackpot with Sheffield. It is there that the Great God James resides. According to Sara, "He boggles me with what he knows". How touching. However, before we reached that poignant point she told me that there were no notes on my file to indicate that a call was booked for today. To cut to the chase, she was going to send Rupert an e mail asking him to call me. "He might be able to get James to call you". Which rather takes me back to square one. Sigh. Ron, I checked out your suggestion of moving things over to the Virgin phone linked BB but .... I can`t do it unless I have a BT line. Not only have I been sold a turkey I am now feeling like one  |
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Don Basilio
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« Reply #191 on: 23:56:21, 01-02-2008 » |
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Digital images on CD Roms. Spit. Howl. Grump. One CD had all my images for a forthcoming talk I was due to give garnered over the last year. They were there this afternoon. I put the CD in this evening, and nothing. (It might be the wrong CD of course, but I save things all over the place, given the unreliability of access from them in my experience.)
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To every thing there is a season, and a time to every purpose under heaven.
A time to weep, and a time to laugh: a time to mourn, and a time to dance
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Morticia
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« Reply #192 on: 13:54:48, 04-02-2008 » |
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Well praise the Lord and pass the parsnips! James the Virgin IT god has finally sorted my problem in a matter of minutes. Indeed, it was a boo boo in Mumbai. When I originally asked them to change my password to something that a human being could remember easily, as opposed to a machine, they apparently deleted my user name in the process and buglered everything up. Not one person I have spoken to was able to identify this error until now So now my OE is working (don`t groan Andy ), 55 messages came pouring in  , this now means that I will be able to get Thunderbird sorted out (smile Andy, smile!). The falling over of my Virgin Media mail came about because ntl and Telewest "are completely different systems and when we tried to configure them it caused some problems". You don`t say? I guess there`ll be more problems because they are still trying to "configure". At least I can rely on OE! Mort skips off happily. "Helo clouds. Helo flours". |
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Ron Dough
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« Reply #193 on: 14:12:01, 04-02-2008 » |
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I'll give it 24 hours before I send you unalloyed congratulations, Mort  |
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Morticia
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« Reply #194 on: 14:26:06, 04-02-2008 » |
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Very wise, Uncle Dough <fingerscrossed emoticon>  |
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